PLEASE SEE BELOW THE 3 TYPES OF OPTIONS FOR A RETURN

30 Day Returns
Return your goods to DVS within 30 days of invoice date and we will issue a credit for the goods returned (excluding carriage). Goods must be in “as new” condition in the original undamaged boxes & packaging.

WHAT TO DO – CLICK HERE FOR MORE INFORMATION

Advanced Replacements

What is an advanced replacement?
This is a next day replacement for faulty items (subject to T&C’s) to get you moving quickly our Advanced Replacements service is available for faulty goods on the following basis. Please note – Special order Products and non-returnable item are excluded.

Hikvision goods – Up to 3 to 5 years from invoice date.
Non-Hikvision goods – Up to 3 months from invoice date.

WHAT TO DO – CLICK HERE FOR MORE INFORMATION

A Warranty Claim

If your product(s) becomes defective and develops a fault due to design or manufacturing fault we are here to help. The standard warranty of the products sold by DVS LTD can be found by clicking the more information link below. Additionally, the warranty period can usually be found in the product description of a product on the DVS Price List or on the Product page on the website. Refurbished products have a 12 month’s warranty period.

WHAT TO DO – CLICK HERE FOR MORE INFORMATION